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Sector Engagement

Phase one of the system transformation took place between June and December 2018 and included:
  • consultation with more than 300 stakeholders;
  • detailed evidence reviews;
  • design and implementation of try, test and learn pilots;
  • release of the Access System Redesign Evidence Review; and
Phase two took place between January and June 2019 and included:

These two phases informed the vision, guiding principles and high-level system elements for the future access system.

Discussion Paper

In early 2019, the NSW Government released a public discussion paper to consult with all stakeholders on TFM’s vision for the future system.

Responses to this discussion paper, as well as ongoing engagement and genuine partnership across the human services sector, will inform the next phase of the system transformation.